SENDIT support

How can we help?

Find help with deliveries, payments, driver payouts, accounts, verification and the SENDIT app. Whether you are sending or driving, start here for quick answers or to contact our team.

Email SENDIT supportBrowse help topics

If your question relates to a particular delivery, include your delivery ID in your email so we can help faster.

Help topics

Find the right help pathway

Choose a topic to jump to guidance for senders, drivers, or common questions.

Active delivery help

Track progress, coordinate pickup or delivery, and know what to do while a job is underway.

Payments, refunds and driver payouts

Understand sender payments, Stripe processing, refunds, and how driver payouts are released.

Account and verification

Sign in, verify your identity, and resolve account access issues for senders and drivers.

Quotes, listings and cancellations

Post a delivery, compare quotes, accept offers, and understand cancellation rules.

App and technical issues

Download the app, troubleshoot login problems, crashes, or error messages.

Safety, disputes and prohibited items

Report a problem, raise a dispute, or check what cannot be sent on SENDIT.

Sender or driver

Support for senders and drivers

SENDIT is a delivery app connecting senders with verified independent drivers. Choose the path that matches your role.

Sender help

Post a delivery, compare quotes, pay securely, and get items moved across New Zealand.

  • Creating and editing a delivery listing with photos, addresses, and your listed price
  • Receiving and comparing quotes from verified local drivers
  • Accepting a quote or a listed-price acceptance when a driver agrees
  • Paying securely when you choose an offer — delivery price plus Stripe processing fee
  • Cancellations and refunds — rules depend on timing; see our Terms and Fees pages
  • Reporting a problem with a delivery — raise a dispute in the app or email support with your delivery ID

Driver help

Find jobs, submit quotes, complete deliveries with photo proof, and get paid.

  • Finding available deliveries that suit your route and vehicle
  • Submitting a quote or accepting a listed price
  • Account and identity verification in the SENDIT app
  • Pickup and delivery photo requirements for every job
  • Completing a delivery and confirming handover
  • Viewing payout status — payouts are released after a minimum hold; bank settlement times can vary
FAQ

Support FAQ

Quick answers about contacting SENDIT, deliveries, payments, payouts, and the app.

Contact SENDIT support

Email our team when you need help beyond what is covered here. We aim to respond as quickly as we can.

support@senditnz.com

Email SENDIT support

Please include:

  • Your delivery ID, when the issue relates to a specific delivery
  • The email address associated with your SENDIT account
  • A concise description of what happened
  • Screenshots or exact error wording for technical issues

For routine coordination during an active delivery, use the in-app delivery discussion with the other party where appropriate.

Helpful resources

Policies and downloads

Authoritative SENDIT pages for pricing, legal terms, and getting the app.